The Host/Hostess at Workshop17 is at the heart of our hospitality service, and the first point of contact for our members and guests, ensuring that everyone passing through the location has a warm, welcoming, authentic and efficient experience.
Having a great team spirit and pleasantly assisting our members in resolving operational and administrative matters is a top priority.
An important part of the role is to ensure that any guests’ stay at Workshop17 is as friction-free as possible.
As the face of Workshop17, the perfect Host/ess should have a friendly, energetic, polite and approachable attitude, and the ability to deliver 5-star Workshop17 service.

Key Responsibilities:

Hosting

• First point of contact for members and guests passing through the location.
• Welcoming/greeting and signing in members and informing members of
  guest arrival.
• Support to members and guests with meeting room bookings and resolving
  operational and administrative matters.
• Arrange parking and other facilities as per our clients’ requirements.
• Managing the front desk area and telephone.
• Accepting packages and sorting mail.

Space Management

• Ensure our location is always neat and tidy and according to standard
  procedures. Instruct the cleaning crew when required.
• Ensure meeting rooms are ready and set up in time for member bookings.
• Provide first line AV and IT support.
• Check the space for issues that need maintenance.

Troubleshooting and Communication

• Available on all internal communication channels. i.e. Zulip/ mail / telephone /
  Zammad for quick escalation of client and peer concerns regarding the space.

Administration

• Use Workshop17’s systems to make bookings for boardrooms and meeting
  rooms.
• Provide quotes for basic requests.
• Ensure all space use and member data are correct in our systems.
• Capture new leads on our CRM.
• Scheduling site visits for the Location Manager.

Member support

• On- and off-board members and clients as per standard procedures.
• Be the go-to person for questions from members and clients.
• Attend to requests where you can, and escalate to others where needed. Following up
  to ensure all matters are dealt with.

Inventory and Stationary

• Manage stock inventory and ensure that stationery is ordered every month.
• Manage the costs of these items.

Ideal Qualifications/Experience

• Relevant qualification (e.g. Customer Service, Reception/Front Desk, etc)
• 1-2 years experience within the coworking/hospitality/customer service
  industry
• Ability to handle multiple requests, work effectively in a fast-paced
  environment, and be responsive to member requests/service issues
• An upbeat, energetic, positive, mature and professional attitude
• The ability to multi-task in a fast-paced environment
• Attention to detail
• Ability to work well under pressure and with a diverse range of personalities
• Excellent communication skills
• Ability to navigate various online systems
• Ability to clearly communicate with a diverse range of stakeholders within and
  outside the organisation.
• Understanding and knowledge of industry trends and direction.